Terms & Conditions

Order Terms And Conditions

These Cortek Test Solutions Terms and Conditions apply to each order placed with Cortek for goods and services, and supersede any other terms and conditions related to the order, unless specifically discussed and agreed to in writing. Issuance of an order with additions or changes to these terms will not become part of the order.

Terms of Sale

1. All prices are F.O.B. Cortek Test Solutions Facility unless otherwise indicated in the quotation.
2. Off the Shelf products may be purchased via credit card through our e-commerce website or via issuance of Purchase Order with payment. Standard terms for custom solutions are 50% deposit, balance due on receipt.  Interest will be charged at the rate of 1.5% per month or the maximum amount permitted under state law on balances unpaid after 30 days.
3. Standard payment method is company purchase orders/invoicing. For other methods of payments a 4% handling charge will be applied.
4. Prices and specifications are subject to change without notice.
5. Customers are responsible for all taxes and duties and invoiced accordingly.
6. We accept MasterCard, Visa Card, and American Express.
7. All online credit card orders are processed through a secure credit verification system and transactions are processed through a PCI compliant gateway.
8. Cortek Test Solutions reviews all orders for sales tax exemption compliance based on verification of customer’s stated resale number and/or sales tax exemption status.

Sales Tax Compliance

Cortek Test Solutions is required to charge sales tax to customers in California unless a valid Resale Certificate of Tax Exemption Certificate is provided by the customer.  Customers who wrongfully supply invalid resale certifications will be reported to the tax revenue department.

Right of Refusal

Cortek Test Solutions reserves the right to refuse any order for any reason. Pricing may change without notice, and in some cases, pricing errors may occur on the website, due to calculation errors or suddenly fluctuations in market conditions.  It should be understood that mere placement of an order online, does not automatically imply that Cortek Test Solutions will accept the order as it appears on the order confirmation. Each order must be manually verified and accepted by Cortek Test Solutions at the price, delivery, and terms stated on the order confirmation. Cortek Test Solutions makes every attempt to provide the most comprehensive and up-to-date information to all customers. We will promptly notify the customer if there is any reason why we are unable to meet the terms and conditions of the order. While we make no financial guarantee that all prices & information are correct, we do assure our customers that we will not adjust the selling for on any confirmed order without the prior written consent and approval of the customer. Should a situation arise where we refuse an order for any reason, there shall be no financial recourse provided to the customer.

International Sales
International Sales require a minimum of $250.00 USD unless otherwise agreed upon by Cortek Test Solutions. Bank wire is required for payment prior to shipment.

Return Policy

All custom orders are non-cancelable and non-returnable.

Except as otherwise noted in this document and agreed upon by Cortek Test Solutions, all returns must be approved and issued an RMA and will receive credit toward future purchases only.  All approved returns may be subject to a 25% restocking fee. Please email [email protected] or call 951.280.0371 to obtain and RMA number. No returns will be accepted without an RMA number.  Customer will be responsible for freight charges on all items.

Records Retention
Cortek Test Solutions will retain all order records for terms established by normal business practices and those of applicable state and federal laws.

Governing Law

Agreements with Cortek Test Solutions are governed by and shall be construed in accordance with the laws of the State of California, County of Riverside.

Warranty And Service

1. During the warranty period, Cortek Test Solutions will, at our option, either repair or replace any product that proves to be defective.
2. To exercise warranty or to request repair services, please call 951-280-0371. You will be given assistance and return instructions. Send the product, transportation prepaid, to the facility. Warranty coverage includes parts and labor to repair or replace the product at Cortek’s facility. On-site service is not included.
3. Cortek Test Solutions warrants the manufactured parts of custom test fixtures and test fixture kits for all parts and labor for 90 days. The warranty excludes wearable items including but not limited to probes, bearings, pneumatic cylinders, etc.  Otherwise, no warranties, expressed or implied including any warranty of merchantability, are provided.   Customer modifications and alterations to any Cortek Test Solutions products will void any warranty.
4. For technical support via email, please contact the following [email protected].
5. Technical support return calls are based on best effort and are usually returned within 24 business hours.

Limitation of Warranty

Cortek Test Solution’s warranty is limited and does not apply to defects resulting from production error, mishandling or other types of misuse or changes made by customer of any product or component. Cortek is not responsible for improper hookup or usage or damage resulting from misapplication of the products. This warranty does not apply to fuses, software, non-rechargeable batteries, from battery leakage, problems arising from normal wear, or failure to follow instructions. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABLITY OF FITNESS FOR A PARTICULAR USE. THE REMEDIES PROVIDED HERIN ARE BUYER’S SOLE AND EXCLUSIVE REMEDIES. NEITHER CORTEK TEST SOLUTIONS, LLC NOR ANY OF ITS EMPLOYEES OR AFFILIATES SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENCIAL DAMAGE ARISING OUT OF THE USE OF ITS PRODUCTS EVEN IF CORTEK TEST SOLUTIONS, LLC. HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES, SUCH EXCLUDED DAMAGES SHALL INCLUDE, BUT ARE NOT LIMITED TO: COSTS OF REMOVAL AND INSTALLATION, LOSSES SUSTAINED AS THE RESULT OF INJURY TO ANY PERSON, OR DAMAGE TO PROPERTY. WARRANTY SUPPORT INCLUDES TELEPHONE SUPPORT ONLY AND CUSTOMER RETURN-TO-FACTORY FOR INSTRUMENTS.

Proprietary Products

All quotations are for delivery of the products and services described and purchased and does not include any rights to designs and related proprietary property of Cortek Test Solutions.  It may not be used for any other purpose, disclosed, modified, or provide to any third-party, without written permission. Fabrication information for these products is proprietary to Cortek Test Solutions.

How to Order

Orders for Off the Shelf products can be processed through our E-Commerce Store or via issue of Purchase Order emailed to [email protected].  To request custom solutions, please provide detail via Request For Quote or  [email protected] and a Sales Representative will contact you.

Employment

Cortek Test Solutions, LLC is an Equal Opportunity Employer of Minorities/Women/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.